Returns & Refunds
30 Day Returns & Exchange For New Purchased
In additional to your statutory rights (please visit our cancellations page), we provide our customers an extended period of 30 Days from the date of purchase to return their item for a full refund or an exchange. During this time you have a duty of care towards the product. We would appreciate if all labels & tags are kept intact and original packaging is returned in an unused condition.
Returning A Faulty Product
If you have a faulty item to return, we recommend you contact our customer service team first and email images of the fault before you send the item back. In our experience we have found we can resolve a lot of issues without the need to have the item back first - this means less less costs to both us and our customer and in most cases a much faster resolution.
We aim to turnaround any warranty / guarantee claims very quickly however, In some cases some of our manufacturers like to see the item which may cause some delay. If this is the case we will keep you informed.
Use a tracked / signed for service to return your item
We recommend that you use a tracked for or signed for service when returning your goods back to us. We can not be held accountable for goods that have been lost in transit.
Devalue Charge When Reasonable Care Not Taken
Whilst the majority of our customers return their goods back to us in a brand new, unused condition with all tags & original packaging intact, In recent times we have noticed an increase of customers returning used / damaged items back to us within our generous 30 day returns & exchange policy. It is with regret we will now enforce a devalue charge depending on the condition of the item that has been returned back to us. Please remember whilst the item is in your possession you have a duty of care towards it. The devalue price will depend on the goods purchased and the damage/condition it is returned in.
Download our returns form.
Print out the returns form and fill it in! Remember to include your full order details; address, order number, telephone number and any other info we may need.
Please fill out the online form below so we can anticipate your return and prepare in advance, this is especially helpful when you would like an exchange so we can reserve your products in advance.