Delivery Information

At Rock Awnings, we are committed to delivering the highest quality service to our customers. Orders are typically dispatched via FedEx UK or DPD with next working day delivery (Monday to Friday). In certain circumstances, we may use alternative couriers when necessary. Orders placed before 2pm on a weekday will be dispatched on the same day. UK delivery charges are applied per complete order, regardless of the number of items. Orders shipped via FedEx UK or DPD are trackable and require a signature upon delivery. For EU destinations, delivery costs are calculated based on the weight of the packed item.

Once your order is received, we will contact you to confirm the order details, including size, weight, and shipping costs. We will then finalize and confirm the total cost with you before processing payment or dispatching your order.

If you miss the 2pm cutoff for next-day delivery but need your order urgently, please contact our customer service team at 01254 69 11 27. We will do our best to dispatch your order the same day. Please note that this service is discretionary and may not be available during peak periods, but we will always try to accommodate your requests.

For specific delivery instructions or special requirements, contact our customer service team at 01254 69 11 27 or email [email protected]. While we will do our best to meet your needs, delays can occasionally happen, so we recommend placing orders well in advance. Next day delivery is not available for deliveries to the Highlands, Islands, or offshore UK locations.

Postcodes in the Highland category include IV, KW 1-14, PA34, PA37-39, PH19-26, PH30-40, ZE, BT, IM, and the Channel Islands. Deliveries to these areas may incur additional surcharges, and we will inform you if applicable. Please allow 3-5 days for delivery to these locations.

Tracking information is available for most shipments. Once an item is dispatched, the courier takes over responsibility for delivery, and we cannot guarantee exact delivery times.

Please note that next working day delivery is an aim, not a guarantee. We do not offer refunds or compensation for late deliveries, but your feedback helps us improve our service.

Before signing for your delivery, please inspect the items for damage. If any damage is found, refuse the delivery. Rock Awnings cannot be responsible for damage discovered after signing. Make sure you are available to sign for your parcel, as a signature confirms receipt in good condition.

Deliveries will be sent to the address registered with your credit/debit card unless you choose PayPal checkout, which verifies your address. Most items require a signature upon receipt. Alternatively, you can leave specific instructions or check delivery notes. A signature signifies acceptance of the goods and confirms they are complete and undamaged. Always refuse damaged, leaking, or incomplete parcels.

Refunds are only available for products with manufacturing faults, and only if we are notified promptly upon receipt. Damaged items must be returned before a replacement or refund is issued. If goods are lost in transit, they are considered missing after 7 days.

Any courier instructions, such as leaving goods with a neighbor or behind the house, are accepted at your own risk, and we cannot be held responsible for the outcome.

Recommended Last Order Dates will be updated nearer to the date.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.